Privacy Policy

Please read the Privacy Policy (especially the bolded parts) carefully and make sure you understand our rules for handling your personal information. If you have any questions during the reading process, you may contact our customer service for advice. If you do not agree with any of the terms and conditions, you should immediately stop visiting the website. To revisit this Privacy Policy, please click: "My" - Settings button in the upper right corner - About Us - Privacy Policy.
("We") take the privacy of our users and the protection of personal information very seriously. We may collect and use information about you when you use our products and/or services. We would like to explain to you, through our Privacy Policy ("this Privacy Policy"), how we collect, use, preserve, share, and transfer this information when you use our products and/or services, and the manner in which we provide you with access to, update, delete, and safeguard this information. This policy will help you understand the following:
1. How we collect and use your personal information
2. How we use cookie technology
3、How we share, transfer, and publicly disclose your personal information
4、How we protect and store your personal information
5、How you manage your personal information
6、Protection of Minors' Information
7、Notice and amendment
8、How to contact us
This Privacy Policy relates to the services you use and the various business functions included in those services (collectively, "our products and/or services"), and we hope that you will read it carefully and make sure that you fully understand it before you use our products and/or services, and that you will be able to make the choices you deem appropriate in accordance with this Privacy Policy. We hope that you will read this policy carefully and make sure that you fully understand it before using our products and/or services, and that it will allow you to make the choices you think are appropriate in accordance with this privacy policy. We have tried to keep the terms used in this Privacy Policy as concise as possible so that you can better understand them. By using or continuing to use our products and/or services after we have updated this Privacy Policy (and we will promptly notify you of such updates), you consent to the content of this Privacy Policy (including any updates) and to the collection, use, retention, and sharing of your information in accordance with this Privacy Policy. If you have any questions about this Privacy Policy or related matters, you may contact our customer service at our customer service number , or you may contact our online customer service through our APP or PC website
I. How we collect and use your personal information Personal information refers to all kinds of information recorded electronically or by other means that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information. Personal information covered in this privacy policy includes: basic information (including personal name, birthday, gender, address, personal phone number, e-mail address); personal identification information (including ID card, military officer's card, passport, driver's license); facial features; network identification information (including system account number, IP address, e-mail address, and passwords, passwords, and password-protected answers related to the foregoing); personal property information (transaction and consumption records, as well as information that may be used to identify a specific natural person); and personal information that may be used to identify a specific natural person. Information (transaction and consumption records, as well as balance, F-coins, coupons and other virtual property information); personal Internet access records (including website browsing records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, software list of unique device identifiers (e.g., IMEI/ android ID/IDFA/ OPENUDID/GUID, ssid, bssid, SIM card IMSI information); personal location information (including itinerary information, precise positioning information, latitude and longitude); Personal sensitive information refers to personal information that may jeopardize personal and property safety once leaked, illegally provided or misused, and is highly likely to lead to damage to personal reputation, physical and mental health, or discriminatory treatment, etc. The personal sensitive information involved in this privacy policy includes: your property information (including transaction records and balances, and coupon type of virtual property information); facial recognition features; personal identification information (including ID card, military officer's card, passport, driver's license, household registration); network identification information (including account name, account nickname, email address and password and password protection questions and answers related to the foregoing); and other information (including address book, personal phone number, cell phone number, trip information, web browsing history, precise location information).
We will only collect and use your personal information for the following purposes: (i) Where you authorize us to collect and use your personal information Our products and/or services include core business functions and additional functions. Our products and/or services include core functionality that incorporates features necessary to enable online shopping, features necessary to improve our products and/or services and features necessary to secure transactions. We may collect, store and use the following information about you to fulfill these functions. If you do not provide this information, you will not be able to enjoy the products and/or services we offer. These features include:
1, the realization of online shopping necessary functions
(1) User registration
You first need to register an account to become a user. When you register, you need to provide us with at least the account name you intend to use, password, your own cell phone number, we will send SMS verification code to verify your identity is valid. You can change and supplement your nickname, gender, birthday, avatar and information related to your real name verification, which are all part of your "Account Information". Your additional account information will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this additional information, it will not affect the basic functions of your online shopping.
(2) Product Information Display and Search
In order to allow you to quickly find the merchandise you need, we may collect information about the device from which you use our products and/or services (including device name, MAC address information, device model number, device identification number, operating system and application version, language settings, resolution, service provider network ID (PLMN), SIM card serial number (ICCID), hardware serial number), Browser type to provide you with the optimal way of displaying product information. We also use your personal information to continuously improve and optimize the above mentioned functions. You can also use search to find the product or service you are looking for. We will retain your searches in order to allow you to repeat them or to show you products that are related to your searches. Please note that your search keyword information cannot identify you alone and is not your personal information, and we have the right to use it for any purpose; only if your search keyword information is used in conjunction with other information about you and can identify you, then during the period of combined use, we will treat your search keyword information as your personal information, together with your search history. We will handle and protect it in accordance with this Privacy Policy.
(3) Customer service and after-sales function
Our telephone customer service and after-sales function will use your account information and order information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will check your order information. You may provide other information than the above information when communicating with our customer service personnel, such as when you request us to change the delivery address, contact person or contact number.
2. Functions necessary to improve our products and/or services
We may collect your order information, browsing information, and your interests for data analysis, which is used to show you information about goods or services you are interested in; to provide you with personalized services or content; or to show you goods you may wish to find when you search. If you do not wish to be influenced by personalized content, you may choose to browse and find goods and services by category on the product display page; we also provide you with non-personalized, personalized goods and services in our app. Our app may contain a Webview for displaying web content. When you use the Webview, we may collect information such as your list of accessibility features and accessibility language settings in order to provide you with better accessibility and support services. This information will only be used to improve the accessibility of our app and will not be shared with third parties.
3、Functions necessary to secure transactions
In order to improve the security of the system when you use our products and/or services, to more accurately prevent phishing fraud and to protect account security, we and the service providers we work with may determine the risk of your account by collecting, analyzing, and processing the use of your browsing information, ordering information, information about the software you commonly use, device information, and MAC address information, and may record a number of links ("URLs") that we believe to be risky. links ("URLs"); we and our cooperative service providers may collect your device information, MAC address information, and software installation list information to analyze, count traffic and troubleshoot possible risks.
(ii) You can choose whether to authorize us to collect and use your personal information
1. In order to make your shopping more convenient or enjoyable and thus enhance your online shopping experience, we may collect and use your personal information in the following additional functions. If you do not provide such personal information, you can still make online purchases, but you may not be able to use these additional features that make shopping fun for you or you may need to fill in some information repeatedly when purchasing certain products. These additional features include:
(1) Personalized Recommendation Function Based on Location Information: We will collect your location information (we only collect your geographical location at that time, but will not combine your location information at various times to determine your whereabouts) to determine where you are, and automatically recommend goods or services that can be purchased in your area. For example, it will recommend the nearest available hotel to you.
(2) Additional functions based on photo upload: You can upload your photos to realize the photo shopping function and the sunshine order and evaluation function, we will use your uploaded photos to identify the goods you need to buy or use the evaluation containing your uploaded photos.
(3) Additional features based on camera/camera: You can use this feature to take photos or videos for evaluation of goods and services, sharing, or setting up an account avatar after enabling the camera/camera privilege.
(4) Calendar-based additional services: After you enable our permission to read/write your calendar, we will collect your calendar information for the purpose of providing you with records and reminders of purchases, promotions or entitlements. Please note that we will only read your shopping-related calendar information under the above circumstances.
(5) Local storage-based additional functions: In order to provide better services, we need to record relevant information to your phone's external memory when the system is running, and you need to enable the permission to read/write to your memory. You can also turn off this permission in the system settings.
2. The above additional functions may require you to turn on the access rights to your geographic location (location information), photo albums (photo gallery), camera/camera, microphone, calendar, and storage in your device to us in order to realize the collection and use of the information involved in these functions. You may decide to turn these permissions on or off at any time (we will guide you through the settings on your device system). Please note that by turning these permissions on, you authorize us to collect and use the Personal Information to perform the functions described above, and by turning them off, you revoke this authorization, and we will no longer be able to collect and use your Personal Information or provide you with the functions described above for which you have been authorized. Your decision to disable your authorization will not affect the processing of your personal information based on your prior authorization. In addition to the above, we may require you to turn on other access rights to your device for related business functions, and the details of the rights and purposes of use are as follows:
(1)android.permission.INTERNET (access network permission): realize application networking
(2) android.permission.ACCESS_WIFI_STATE (access to WiFi status): monitor network changes and prompt users for current network environment.
(3)android.permission.ACCESS_NETWORK_STATE(get network status permission): monitor network changes and prompt the user for the current network environment.
(4) android.permission.VIBRATE (use vibrate permission): allow the phone to vibrate.
(5) android.permission.WAKE_LOCK (Wake_Lock permission): Allow the program to run in the background after the phone screen is turned off, to keep the screen waking up.
(6) android.permission.RESTART_PACKAGES (end system tasks permission): restart the application
(7) android.permission.MODIFY_AUDIO_SETTINGS (Modify Sound Settings permission): Modify global audio settings, such as adjusting volume and speakers used for output.
(8) android.permission.SYSTEM_ALERT_WINDOW (hover window permission): watch live broadcast, short video hover window playback
(9) android.permission.ACCESS_BACKGROUND_LOCATION (support background access to the location permission): to maintain the ability of continuous location
(10)android.permission.GET_TASKS(Get Tasks Information permission): allow apps to get current or recently running apps
(11) android.permission.CHANGE_WIFI_STATE (change WiFi state permission): allows the app to change WiFi state
(C) You are fully aware that we do not need to obtain your authorized consent for the collection and use of personal information in the following cases:
1、Related to national security, national defense security;
2、Related to public safety, public health, and significant public interests;
3、In connection with the investigation, prosecution, trial and execution of judgment of crimes;
4. For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of personal information or other individuals but it is difficult to obtain the consent of the individual;
5、The personal information collected is disclosed to the public by the subject of the personal information himself/herself;
6, your personal information collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;
7, Necessary for the signing of the contract according to your request;
8, necessary for maintaining the safe and stable operation of the products and/or services provided, such as the detection and disposal of product and/or service failures;
9. Necessary for legitimate news reporting;
10. Necessary for academic research institutions to carry out statistical or academic research in the public interest, and to de-identify the personal information contained in the results when providing the results of academic research or descriptions to the public;
11、Other cases stipulated by laws and regulations.
(iv) Where we obtain your personal information from third parties We may obtain account information (avatar, nickname) that you are authorized to share from a third party and bind your third-party account to your account with your consent, so that you can log in and use our products and/or services directly through the third-party account. We will use your personal information in accordance with the agreement with the third party and after confirming the legitimacy of the source of the personal information, and in compliance with relevant laws and regulations. (E) Rules for the use of your personal information
1. We will use the personal information we collect in accordance with this Privacy Policy and for the purpose of realizing the functions of our products and / or services.
2、After collecting your personal information, we will de-identify the data by technical means, and the de-identified information will not be able to identify the subject.
3、Please note that all personal information provided by you when using our products and/or services will be continuously authorized for use during your use of our products and/or services, unless you delete it or refuse our collection through system settings. When you cancel your account, we will stop using and delete your personal information.
4. We may compile statistics on the use of our products and/or services and may share such statistics with the public or third parties to show the overall trend of the use of our products and/or services. However, such statistical information does not contain any identifying information about you.
5、When we display your personal information, we will use, including content replacement, anonymous processing methods to desensitize your information in order to protect the security of your information.
6、When we want to use your personal information for other purposes not stated in this policy, or use the information collected for a specific purpose for other purposes, we will ask for your consent in advance by checking the box on your own initiative. For a detailed list of the personal information we collect, you can click to view.
II. how we use Cookie technology
1. To personalize your online experience and make it easier for you to access the site. We will send one or more small data files called Cookies on your computer or mobile device. The Cookies assigned to you are unique and can only be read by the web server in the domain that issued the Cookies to you. We send cookies to you in order to simplify your repeated login steps, store data such as your shopping preferences or items in your shopping cart to provide you with shopping preferences, help you optimize your selection of and interaction with advertisements, and to help determine your login status and account or data security. We will not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies according to your own preferences. you can clear all cookies stored on your computer. most web browsers automatically accept cookies, but you can usually modify the settings of your browser to reject cookies according to your own needs; in addition, you can also clear all cookies stored in the software. but if you do so, you may need to delete all cookies every time you visit the website. However, if you do so, you may need to change the user settings personally every time you visit the website, and the corresponding information you recorded before will also be deleted, and may have a certain impact on the security of the services you use.
How we share, transfer and publicly disclose your personal information
(I) Sharing
1. We will not share your personal information with any company, organization or individual other than you, except for the following cases:
(1) Obtaining your explicit consent or authorization in advance;
(2) Provided in accordance with applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements necessary;
(3) Provided to the extent permitted by laws and regulations and necessary to safeguard the interests, property or safety of affiliates or partners, you or other users or the public from harm;
(4) Only share your information to realize the core functions of our products and/or services or provide the services you need;
(5) To handle disputes or controversies between you and others for you upon your request;
(6) Provided in accordance with the relevant agreements signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents;
(7) Used for academic research;
(8) Used in the public interest in accordance with laws and regulations.
2. We may share your personal information with our affiliates. However, we will only share personal information that is necessary and subject to the purposes stated in this Privacy Policy. If our affiliates want to change the purpose of processing personal information, they will ask for your authorization again.
3、We may share your order information, account information, device information, and location information with third parties, such as partners, to ensure the successful completion of the services provided to you. However, we will only share your personal information for lawful, legitimate, necessary, specific and clear purposes, and will only share personal information that is necessary to provide the service. Our partners are not authorized to use the shared personal information for any other purpose. Our partners include the following types:
(1) Suppliers of goods or technical services. We may share your personal information with third parties who support our functions. Such support includes supplying or providing infrastructure technical services, logistics and distribution services, payment services, data processing, and security authentication for our supplies. We share this information for the purpose of enabling the core shopping functions of our products and/or services, for example, we need to share your order number and order amount with third-party payment providers to enable them to confirm your payment instructions and complete the payment; we use AUA to analyze user daily activity and statistical data; and we use Aurora's One-Click Sign-In feature, which allows you to sign up without having to manually enter your cell phone number again.
(2) Third Party Merchants. When you purchase goods or services from third-party platforms through the Website, we need to share your order information and necessary information related to the transaction with the third-party merchants to fulfill your need to purchase goods or services from their specific platforms and to enable them to complete subsequent after-sale services. For example, we share your order information with Jingdong to provide you with after-sale services.
(3) Partners who entrust us with promotions. Sometimes we provide promotional services on behalf of other companies to the user groups who use our products and/or services. We may use your Personal Information, as well as indirect user profiles formed by aggregating your Non-Personal Information, to share with the partners who have engaged us to conduct the promotion ("Entrusted Parties"), but we will only provide these Entrusted Parties with information about the reach and effectiveness of the promotion, not your Personally-Identifying Information, or we will aggregate this information so that it does not identify you. information so that it does not identify you personally. For example, we may tell that commissioner how many people viewed their promotional information or purchased commissioner's merchandise after seeing that information, or provide them with non-personally identifiable statistical information to help them understand their audience or customers.
(4) In order to enable you to receive message pushes, share information on third-party platforms, play videos, and other necessary functional uses, we embed applications from our partners' SDKs in our applications. It should be noted that, among them, SDKs with message push function will exist a certain frequency to send broadcasts through the system to wake up the application self-start or associated startup behavior, which is necessary to realize the push function and services. The names, functions, and categories of personal information collected by these third-party SDKs can be found here. Related below:
We will conduct strict security testing of application program interfaces (APIs) and software tool development kits (SDKs) used by our partners to access the information in question, and we will agree on strict data protection measures with our partners to enable them to handle personal information in accordance with the purposes of our engagement, our service descriptions, this Privacy Policy, and any other relevant confidentiality and security measures.
(ii) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. Obtaining your explicit consent or authorization in advance;
2、Provided in accordance with applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements necessary;
3, in line with the relevant agreements signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents provided;
4、Involved in mergers, acquisitions, asset transfers or similar transactions, such as involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be subject to this privacy policy, otherwise, we will require the company or organization to seek authorization from you again to agree.
(iii) Public disclosure
We will only publicly disclose your personal information under the following circumstances, and under the premise of adopting industry-standard security measures:
1、According to your needs, the disclosure of your specified personal information under the disclosure method you have explicitly agreed to;
2, according to the requirements of laws and regulations, mandatory administrative enforcement or judicial requirements must provide your personal information, we may be based on the type of personal information required and the disclosure of public disclosure of your personal information. Subject to laws and regulations, when we receive such a request for disclosure of information, we may request that legal documents, such as subpoenas or letters of inquiry, must be produced in connection with the request. We strongly believe in being as transparent as possible about the information we are asked to provide, to the extent permitted by law. We carefully scrutinize all requests to ensure that they have a legal basis and are limited to data that law enforcement authorities have a legal right to obtain for specific investigative purposes. Where permitted by law or regulation, the documents we disclose are protected by encryption keys.
IV. How we protect and store your personal information
(I) Our technology and measures to protect your personal information We attach great importance to the security of personal information and take all reasonably practicable measures to protect your personal information:
1、Technical Measures for Data Security
We will adopt security measures in line with industry standards, including the establishment of a reasonable system of norms, security technology to prevent your personal information from unauthorized access to the use, modification, to avoid data damage or loss. The network service of the website adopts encryption technology such as Transport Layer Security Protocol and provides browsing service through https to ensure the safety of user data in the transmission process.
The encryption technology of the website encrypts and saves the user's personal information and isolates it through the isolation technology.
The website adopts strict data access authority control and multiple identity authentication technology to protect personal information and avoid data being used in violation of the law.
The website adopts code security automatic checking and data access log analysis technology for personal information security audit.
2. Other security measures taken by the website to protect personal information The website manages and regulates the storage and use of personal information through the establishment of a data classification and grading system, data security management standards, and data security development standards.
The website carries out comprehensive security control of data through confidentiality agreements for information contacts, monitoring and auditing mechanisms.
The website establishes a data security committee with a dedicated information protection department and a data security emergency response organization to promote and safeguard personal information security.
3, we only allow access to personal information by employees and partners of the website and its affiliates who have a need to know such information, and have set up a strict access control and monitoring mechanism for this purpose. We also require all personnel who may have access to your personal information to fulfill the corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or suspension of the relationship with the website. We also require all persons who may have access to your personal information to fulfill appropriate confidentiality obligations. If you fail to fulfill these obligations, you may be held legally responsible or suspended from the cooperation with the website.
4. We will take all reasonably practicable steps to ensure that no irrelevant personal information is collected. We will only retain your personal information for as long as is necessary to achieve the purposes set out in this policy, unless we need to extend the retention period or are permitted by law.
5. The Internet is not an absolutely secure environment, and since it is impossible to determine whether communication with other users such as e-mail, instant messaging, social software, etc. is fully encrypted, we recommend that you use complex passwords when using such tools and take care to protect the security of your personal information.
6. The Internet environment is not 100% secure and we will endeavor to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities have been damaged, resulting in unauthorized access to information, public disclosure, tampering, or destruction, resulting in damage to your legitimate rights and interests, we will assume the corresponding legal responsibility.
7、Disposal of security incidents
When trading online goods or services with a third party through the website, you will inevitably disclose your personal information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary.
In order to cope with the possible risks of leakage, destruction and loss of personal information, the website has established a number of systems to clarify the criteria for categorizing and grading security incidents and security breaches, as well as the corresponding handling procedures. The website has also established a special emergency response team for security incidents, which activates security plans for different security incidents, stops damage, analyzes, locates, formulates remedial measures, and joins hands with relevant departments for traceability and combating in accordance with the requirements of the norms for the handling of security incidents. After the unfortunate occurrence of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you. At the same time, we will promptly inform you of the situation related to the incident by email, letter, phone call, push notification, and when it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to make a public announcement. At the same time, we will also take the initiative to report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities.
8、If you have any questions about our personal information protection, you can contact us through the contact information agreed at the bottom of this policy. If you find that your personal information has been leaked, especially your account and password have been leaked, please contact us immediately through the contact information agreed at the bottom of this policy [how to contact us] so that we can take appropriate measures.
(II) Preservation of your personal information
1、If you use cross-border transaction services and need to transmit your personal information outside of the country to complete the transaction, we will separately obtain your authorized consent and require the recipient to handle such personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
2、Please note that when you successfully apply for cancellation of your account on the website, we will complete the audit of your account cancellation within 48 hours of your application, and after the audit is passed, we will delete or anonymize your personal information.
3、If we terminate the service or operation, we will notify you at least thirty days in advance, and delete or anonymize your personal information after the termination of the service or operation.
4、According to relevant laws and regulations, your personal transaction records shall be kept in the background of the website for 3 years or even longer. After exceeding the retention period, we will delete your personal information or anonymize it according to the requirements of applicable laws.
V. How you manage your personal information
The website attaches great importance to your concern for personal information and makes every effort to protect your rights to access, correct, delete and withdraw consent to your personal information in order to give you the full ability to safeguard your privacy and security. Your rights include:
1、Access and correction of your personal information
In addition to laws and regulations, you have the right to access and correct your personal information at any time
(1) For other personal information generated in the course of your use of our products and/or services need to access or correct, please feel free to contact us. We will respond to your request in the manner and within the time period set forth in this Privacy Policy.
(2) Personal Information You Cannot Access or Correct: In addition to the information listed above, some of your personal information that we cannot provide you with access and correction services are your device information and personal information generated by your use of extended functions, which are collected to enhance your user experience and ensure transaction security. We will use the above information within the scope of your authorization, you can not access and correct, but you can contact us for deletion or anonymization.
2、Deleting your personal information
You can delete some of your personal information in the ways listed in "1. Accessing and Correcting Your Personal Information" above.
In the following cases, you may request us to delete your personal information:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect or use your personal information without your consent;
(3) If our handling of personal information violates our agreement with you;
(4) If you cancel your account on the Website;
(5) If we terminate our services and operations.
If we decide to respond to your request for deletion, we will also notify the entities that received your personal information from us at the same time and ask them to delete it in a timely manner, unless otherwise required by law or regulation, or unless those entities are independently authorized by you. If we respond to your deletion request, because of applicable laws and technical security we can not guarantee that the corresponding information will be deleted from the backup system immediately, but will delete such information when the backup system is updated.
3. Changing the scope of your authorized consent or withdrawing your authorization
You can change the scope of your authorization for us to continue to collect personal information or withdraw your authorization by deleting the information, turning off the function of the device, or making privacy settings on the website or in the software. You may also revoke your authorization for us to continue to collect your personal information in its entirety by canceling your account. In particular, you may also withdraw your consent to the Privacy Policy. If you withdraw your consent to the Website Privacy Policy, we will stop collecting your personal information and delete the personal information collected by the application in accordance with the law, except for the retention period of personal information explicitly stipulated by other laws and regulations. Because the provision of the Site Services relies on the collection of necessary personal information, if you withdraw your consent, you are deemed not to agree with our continued provision of the Site Services to you.
Please understand that each business function requires some basic personal information in order to complete, when you withdraw your consent or authorization, we can not continue to provide you with the services corresponding to the withdrawal of consent or authorization, and no longer handle your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously carried out based on your authorization.
4、Cancellation of accounts
You can directly apply for account cancellation in our products. You can also call our customer service number XXXXXXX to contact online customer service to complete the cancellation. About the way you cancel and the conditions you should meet, please see the annex to this privacy policy "account cancellation instructions". After you cancel your account, we will stop providing you with products and/or services, and at your request, we will delete your personal information, unless otherwise provided by law or regulation.
5、If you do not want to accept the promotional information we send you, you can cancel it at any time by the following ways:
(1) You can always reply "TD" to cancel the promotional SMS sent to you by us.
(2) You can set whether or not to accept the products and promotional information we push to you through the mobile APP.
(3) We may cooperate with third party platforms or media ("Platforms") to recommend personalized products to you based on your personal information. This personal information includes such things as purchases made on the Site, visits to the websites of our affiliates, and interests that you have entered in your account settings. The Platform only provides us with a window to display products, and the link to the window is a personalized product display on the Website, which is managed by the Website, so we do not provide any of your personal information to advertisers. Moreover, we have set up a blocking function in the recommendation window, so you can choose to block the advertisements you don't like. If you do not want to accept the website's recommendation service on a single platform, please contact the platform to close it.
(4) In order to protect your privacy, we will not push promotional or product information involving religious beliefs, sex, disease and other related sensitive content to you in any way and manner.
6、Responding to your request
If you are unable to access, correct or delete your personal information by the above means, or you need to access, correct or delete other personal information generated by your use of our products and/or services, or you believe that there is any violation of laws and regulations on the website or any agreement with you on the collection or use of personal information, you can contact us through the means at the bottom of this Agreement. For security purposes, we may require you to provide a written request or otherwise prove your identity, and we will respond to your request within 7 business days of receiving your feedback and verifying your identity. We may deny requests that are unnecessarily repetitive, require excessive technical skill (e.g., require the development of a new system or a fundamental change in existing practices), pose a risk to the legal rights of others, or are highly impractical (e.g., involve backing up information stored on magnetic tapes).
In the following cases, as required by laws and regulations, we will not be able to respond to your request:
(1) Those related to national security and national defense security;
(2) Those related to public safety, public health, and significant public interests;
(3) Related to crime investigation, prosecution and trial, etc;
(4) There is sufficient evidence that you have subjective malice or abuse of rights;
(5) Responding to your request will lead to serious damage to the legitimate rights and interests of you or other individuals or organizations.
Sixth, the protection of personal information of minors
1、The website attaches great importance to the protection of personal information of minors. If you are a minor under the age of 18, before using our products and/or services, you should obtain the written consent of your parents or legal guardians in advance. The website protects the personal information of minors in accordance with relevant national laws and regulations.
2、We will not take the initiative to collect personal information from minors directly. In the case of collecting personal information from minors with the consent of their guardians, we will only use, share, transfer or disclose this information when permitted by law, with the consent of the guardians or when necessary to protect the minors.
3、If it is proved that a minor has registered for our products and/or services without the consent of his/her guardian, we will consult with the guardian concerned and try to delete the relevant personal information as soon as possible.
4、For the personal information of children under the age of 14 that may be involved, we further take the following measures to protect it:
(1) For children's personal information collected, in addition to complying with the agreements on users' personal information in this Privacy Policy, we will also uphold the principles of justified necessity, informed consent, clarity of purpose, safety and security, and utilization in accordance with the law, and follow the requirements of laws and regulations such as the "Provisions for the Network Protection of Children's Personal Information," in storing, using and disclosing it for a period of time that does not exceed the period of time necessary for the realization of the purposes for which it was collected and used. Upon expiration, we will delete or anonymize children's personal information. We will designate a person in charge of the protection of children's personal information and set up a special e-mail address for the protection of children's personal information, FANLI SINGAPORE PTE. LTD., and we will also set up a special internal system for the protection of children's personal information.
(2) When you, as a guardian, choose to use the services of the Website for a child under your supervision, we may need to collect personal information of the child under your supervision from you for the purpose of performing the relevant services to you. If we need to collect personal information of children from you for specific services, we will obtain your prior authorization and consent and inform you of the purpose and use of the collected information. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services provided by us. In addition, you may provide us with children's personal information voluntarily when you share information about the products using the Shan Shan and evaluation functions, so please be clearly aware of this and choose carefully. As a guardian, you should properly fulfill your guardianship duties and protect the security of children's personal information. If a child needs to register or use our products and/or services, you should properly guide and supervise him/her.
(3) The child or his/her guardian has the right to access and correct the child's personal information at any time, and may also submit a request for correction or deletion to us. If you have any comments, suggestions or complaints or reports on matters related to children's personal information, please contact us. We are always here to assist you.
VII. Notices and Revisions
1. In order to provide you with better services and with the development of the website business, this privacy policy will be updated. However, we will not reduce your rights under this Privacy Policy without your explicit consent. We will issue the updated version on our website and mobile terminal and remind you of the update through the website announcement or other appropriate means before it takes effect, and we also invite you to visit our website in order to keep abreast of the latest privacy policy.
2、We will also provide more prominent notification of material changes (we will explain the specific changes to the Privacy Policy by means of, but not limited to, emails, text messages or special reminders on the browsing page). Significant changes referred to in this policy include, but are not limited to:
(1) A significant change in our service model. For example, the purpose of processing personal information, the type of personal information processed, and how personal information is used;
(2) Significant changes in our ownership structure, organizational structure, etc.. Such as changes in ownership due to business restructuring, bankruptcy and mergers and acquisitions, etc;
(3) Changes in the primary recipients of personal information shared, transferred, or publicly disclosed;
(4) Significant changes in your rights to participate in the handling of personal information and the manner in which they are exercised;
(5) Changes in the department responsible for handling the security of personal information, contact information and complaint channels;
(6) When the security impact assessment report of personal information indicates that there is a high risk.
3. We will also archive an older version of this policy for your review.
4、We will remind you of this privacy policy when you register for the first time on the website account and make the decision to agree to it by yourself.
VIII. How to contact us
1、If you have any questions, comments or suggestions about this Privacy Policy or matters related to your personal information, you can contact our customer service by dialing our customer service phone number, you can also contact online customer service through the website APP or PC official website.
2、We have also set up a personal information protection department (or personal information protection commissioner), you can send an e-mail to FANLI SINGAPORE PTE. LTD.Company to contact them.
3、We attach great importance to the security of your personal information, after receiving your personal information issues feedback, we will generally reply to you within 15 days. If you are not satisfied with our response, especially our personal information processing behavior has damaged your legitimate rights and interests, you can also to the network information, telecommunications, public security and industry and commerce and other regulatory departments to complain or government departments to report.
4、Our company is located in: XXXX, the company name is: FANLI SINGAPORE PTE. LTD.Company.
Date of release of this version: May 25, 2023 Effective date of this release: May 25, 2023
Attachment: Instructions for Account Cancellation You should carefully read the "Instructions for Account Cancellation" (hereinafter referred to as "Instructions for Cancellation") before applying for the cancellation process.
Please be sure to read carefully and fully understand the contents of the relevant provisions of the agreement, including:
1、Terms with which you agree to exclude or limit liability;
2、Other important terms marked by bold underline.
If you have any questions about this "Notice of Cancellation", you can call our customer service number FANLI SINGAPORE PTE. LTD. to contact customer service, you can also contact the online customer self-service query through the PC official website. Special Note: When you fill in the information in accordance with the instructions on the cancellation page, read and agree to the "Cancellation Instructions" and the relevant terms and conditions, and complete all the cancellation procedures, it means that you have fully read, understand and accept all the contents of the "Cancellation Instructions". If you do not agree with any of the terms and conditions during the process of reading these "Cancellation Instructions", please stop the account cancellation procedure immediately.
Dear individual consumer users of the website:
We would like to kindly remind you that the act of cancellation of your account will bring a lot of inconvenience to your after-sales rights, and after the cancellation of your account on the website, your personal information will only be removed from the website's front-end system, so that it will remain unavailable for retrieval, access to the state, or anonymize it. You know and understand that according to the relevant legal provisions of the relevant transaction records must be kept in the background of the website for 3 years or even longer.
1、If you still insist on canceling your account, your account should meet the following conditions at the same time:
(1) In the last month, the account did not change the password, change the binding information and other sensitive operations, the account has not been stolen, blocked and other risks;
(2) Voluntarily give up the assets and virtual rights and interests of the account in the website system (including but not limited to account balance, F-coins, super members, coupons), and no outstanding payments;
(3) The account is free of any disputes, including complaints reported or reported by complaints;
(4) The account is in normal use and there is no record of any account being restricted;
2、Once the website account is canceled, it will not be recoverable. Please backup all information and data related to the website account before operation. Please save the transaction vouchers and tickets of the ordered goods and services, otherwise you may have to pay additional account and order inquiry fees, or not be able to enjoy the after-sales service.
3、If your website account is also the binding account name of the merchant store on the website platform, you need to release the relevant binding first;
4、During the period of website account cancellation, if your website account is involved in controversial disputes, including but not limited to complaints, reports, litigation, arbitration, investigation by the state authorities, the website has the right to terminate the cancellation of this website account by itself without having to get your consent separately.
5、Withdrawal of the website account, you will not be able to use the website account again, and will not be able to retrieve any content or information in your website account and related to the account, including but not limited to:
(1) You will not be able to log in and use this website account;
(2) The personal data and historical information (including, but not limited to, user name, avatar, shopping history, and concern information) of the Website account will not be retrieved;
(3) All records of other services related to the Website or third parties that you have used through the Website account, authorized to log in or bound to the Website account will not be retrieved. You will no longer be able to log in and use the aforementioned services, and any balances, coupons, points, qualifications, orders, super members, other cards and coupons, and unfinished orders that you have obtained or will obtain are deemed to be forfeited by you and cannot be used further. You understand and agree that the website is unable to assist you in resuming the aforementioned services.
6、If you confirm that you give up all the account has been or will be entitled to any rights and interests, and request the site for your mandatory cancellation, all of the above rights and interests will be deemed to be your initiative to give up and no longer enjoy, and at the same time may give rise to any legal liability, and the site has nothing to do.
7, the cancellation of this website account does not mean that the account behavior and related responsibilities before the cancellation of this website account is exempted or mitigated.